Gate Department - Remote Control Trouble Ticket:

Transmitter serial number from the back of the unit:

(if available)

Have you replaced the battery in the last 30 days?

Estimated date of purchase? (est. age of unit)

Problem with remote? (pick one below)

If your unit has a light indicator,  (select one)

The Gate Department team will research the remote control issue, reprogram the system in necessary and send you an e-mail upon completion. Please allow 24 - 48 hours for the system to reprocess your code. Thank you for your patience

Remote Control Trouble Ticket Form:

Name:

Address:

Contact #:

E-Mail

Your Contact Information (Required):

Trouble shooting your remote control:

Most of the issues regarding malfunctioning or non-functioning remote controls are resolved by:

• If you were given the remote control by the previous homeowner, it must be reprogrammed to function. Complete the form below.
  

• Changing the battery.  Battery life varies by manufacture & use, but most need replacement once a year.
  

If changing the battery does not resolve the issue, please complete the remote control trouble ticket form below.

Community Access Remote Control Trouble Ticket Form

New remote owned less than 30 days that has never worked.Remote works, but inconsistantly.Remote completely quit working.Remote was given to current owner by the previous owner.

YesNo

light does not illumiinatelight is faintlight is bright

New remote owned less than 30 days that has never worked.Remote is less than 30 days but inconsistantly.Over 30 days old.Don't know the age of the remote.Remote was given to current owner by the previous owner. (It will need to be reprogrammed.)

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